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Delivery Charges

DELIVERY CHARGES

All displayed product prices are inclusive of UK VAT for customers within the EU, and exclusive of VAT for customers outside the EU.

 

DELIVERY INFORMATION

Please note we reserve the right to alter the displayed rates for large orders – you will be advised of this before the charge is applied.

 

UK, Channel Islands and Northern Ireland

Standard delivery – FREE  (5-7 working days)*

Fulfilled by Royal Mail Second Class service, who aim to get your order to you as quickly as possible, but please do allow 5-7 working days.

Unfortunately we cannot provide tracking information on these deliveries.

 

UK Mainland only

Optional delivery charges:

Signed For Express delivery - £7.50  (1-2 working days)*

Orders placed before 8am on a working Monday to Thursday will mostly be delivered the next working day. Orders placed after 8am on a working Monday to Thursday, or any time on a Friday, Saturday and Sunday will be delivered in two working days’ time from when the order was placed.

Fulfilled by APC Overnight, who aim to deliver between 8am and 4pm. Please ensure that someone will be at the delivery address to sign for the delivery. If there is no one to sign upon receipt, then your package will be returned to your local depot. If this happens, then please follow the instructions on the ‘sorry we missed you’ card that will be left at the delivery address. Please get in touch with them as soon as possible, as parcels will be returned to us in three working days if not claimed. We unfortunately cannot offer refunds on failed deliveries and you will be charged again for it to be resent.

 

Signed For Saturday delivery - £30**

For orders placed before midday on a working Friday, to be delivered to a mainland UK address. Orders placed after midday on a working Friday, or any time on a Saturday or non-working Friday, will be delivered the following Saturday.

Fulfilled by APC Overnight, who aim to deliver between 8am and 2pm. Please ensure that someone will be at the delivery address to sign for the delivery. If there is no one to sign upon receipt, then your package will be returned to your local depot. If this happens, then please follow the instructions on the ‘sorry we missed you’ card that will be left at the delivery address. Please get in touch with them as soon as possible, as parcels will be returned to us in three working days. We unfortunately cannot offer refunds on failed deliveries and you will be charged again for it to be resent.

 

Republic of Ireland and Europe

Standard delivery - £10  (5-7 working days)*

Fulfilled by Royal Mail Air Mail, who aim to get your order to you as quickly as possible, but please do allow 5-7 working days. Please ensure that someone will be at the delivery address to sign for the delivery.

 

USA and Canada

Standard delivery - £15  (7-10 working days)*

Fulfilled by Royal Mail Air Mail, who aim to get your order to you as quickly as possible, but please do allow 7-10 working days. Please ensure that someone will be at the delivery address to sign for the delivery.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee and could delay delivery.

 

Rest of the World

Standard delivery - £20  (10-14 working days)*

Fulfilled by Royal Mail Air Mail, who aim to get your order to you as quickly as possible, but please do allow 10 - 14 working days. Please ensure that someone will be at the delivery address to sign for the delivery.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee and could delay delivery.

 

For further information (including tracking numbers where applicable) please contact us at orders@sarahchapman.net and state your Order Number in the email.

 

* While we make every effort to ensure that these delivery lead times are adhered to, there are occasions when unforeseen circumstances could cause delays.

** Orders placed before 8am on a working Friday.

Includes Turkey/Africa/Asia/Middle East/Far East/ Russian Federation/South America/Australia/New Zealand.

 

SURCHARGES

Please note that any orders for more than 5 products to be shipped outside of the UK will be subject to an additional delivery fee based on the total package weight.

Get in Touch

If you have any questions, please get in touch with us and one of our Skinesis skin experts will be happy to help.

Clinic & Appointments:

259 Pavilion Road
London
SW1X 0BP
0207 589 9585
clinic@sarahchapman.com

Skinesis Products:

25 Ives Street
London
SW3 2ND
0207 589 9094
info@sarahchapman.com

Press & TV Enquiries:

0207 589 9094
press@sarahchapman.com
Or contact Monty PR on:
0208 749 3624
aurelie@montypr.com

Stockist Queries:

info@sarahchapman.com

Order Enquiries:

info@sarahchapman.com