Site Information

 Loading... Please wait...

FAQ

FAQ's

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

Sarah Chapman Skinesis does not, and never has, tested its products on animals.

 

CAN I USE MY USUAL CLEANSER/MOISTURISER/SKINCARE PRODUCTS WITH SKINESIS PRODUCTS?

Yes, Skinesis products can be incorporated within your existing routine.

 

I AM GOING FOR A COSMETIC PROCEDURE/PEEL/FILLER/SURGERY ETC. ARE YOUR PRODUCTS SAFE TO USE AFTERWARDS?

All our products conform to strict safety standards however if in doubt or if you have any concerns you MUST seek the advice of your medical practitioner.  Please note that information concerning our ingredients can be found in the ‘ABOUT’ section of each product listed on our web site.

 

I’VE JUST STARTED USING SKINESIS PRODUCTS. HOW LONG WILL IT BE BEFORE I SEE A DIFFERENCE?

Everyone’s skin is different; however, with correct use you should notice a difference after approximately 28 days (depending on the product type).

 

HOW LONG DO YOUR PRODUCTS LAST?

This of course varies due to which product and how often you use it.

 

HOW MUCH OF EACH PRODUCT SHOULD I USE?

This varies between each product so please see the respective packaging for directions on how much to use.  

 

IN WHAT ORDER SHOULD I APPLY MY PRODUCTS?

As a general rule, after cleansing apply from thinnest to thickest texture:

starting with skin prep (such as our Liquid Facial Resurfacer), then eye cream, your serum/treatment and finally, elixir and/or moisturiser. Instructions are given on our packaging and on each product page on the website under the HOW TO section.

 

WHAT IS SO SPECIAL ABOUT SKINESIS INGREDIENTS/PRODUCTS?

Skinesis is designed to offer professional results using optimum concentrations of cutting-edge ingredients.  This means that every active ingredient is clinically tested to deliver dramatic results and each product is created with the highest possible level to achieve the maximum benefit to the skin.  The result is anti-ageing, skin-perfecting products delivered with sophisticated textures, enhanced with powerful botanical oils and natural fragrances.

 

I AM NEW TO SKINESIS, HOW SHOULD I INTRODUCE MY SKIN TO YOUR PRODUCTS?

Due to the concentrated and active nature of our ingredients it is best to start slowly.  Follow directions on each product, but start with once or twice a week application and build up to daily use if you are concerned.  

 

DO SKINESIS PRODUCTS CONTAIN PARABENS?

No, Skinesis products do not contain parabens.

 

IS IT SAFE TO USE YOUR PRODUCTS DURING PREGNANCY / ILLNESS OR WITH MEDICINES?

All our products conform to strict safety standards; however if you have any concerns you should seek the advice of your medical practitioner.  Ingredient information is found in the ‘ABOUT’ section of each product listed on our website.

 

MY SKIN APPEARS A LITTLE RED AFTER USING SOME OF YOUR PRODUCTS, IS THIS NORMAL?

Yes, it can be.  We use highly efficacious, cosmeceutical ingredients so a pink flush to the skin can be expected as it indicates that the product is taking effect.  However if it becomes uncomfortable, persistent or worsens discontinue use immediately. 

 

DO YOU HAVE SAMPLES OF YOUR PROUCTS?

We have a range of our bestselling products available in travel sizes on our website, listed here: www.sarachchapman.com/travelsizes

 

ARE YOUR PRODUCTS SUITABLE FOR SENSITIVE SKIN?

Our products are carefully formulated to suit the needs of our clients who show a wide range of skin concerns including sensitivity. If you are at all concerned we recommend you carry out a patch test prior to using any new product.  Apply a small amount of product behind the ear for up to three days: should you experience any redness, irritation or discomfort during his period then we would not recommend use of that particular product.

 

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

You can safely use Sarah Chapman Skinesis products within two years of purchase date.  Once opened please refer to the packaging for details of PAO (period after opening date): this is indicated by a symbol of an open jar with the  relevant number of months within, such as ‘12M’. (Give visual example? – ER)

 

DO ANY OF YOUR PRODUCTS CONTAIN SPF?

Yes, Dynamic Defence SPF15, Dynamic Defence Concentrate SPF15 and Skin Insurance SPF30. You can view these products here *links to Moisture+ category*

 

 

I AM USING A MOISTURISER SO WHY DO I NEED A TREATMENT/SERUM/BOOSTER?

Serums, treatments or boosters target skin concerns that your moisturiser does not.  They are highly active, complex products that address anti-aging concerns in several ways.  These products are formulated to have speedy absorption into the skin. They are often water-based or of a lower molecular weight than a cream in order to carry high levels of effective active ingredient deeper in to the skin.  Find the right products for your concerns here *links to online consultation*

 

 

AFTER USING SKINESIS PRODUCTS MY SKIN FEELS TIGHT/TINGLY – IS THAT NORMAL?

Due to the active nature of our products and high amounts of Vitamin A, you may experience a tingling or tightening sensation due to the lifting effect of our products. This should be just temporary. However, if you begin to feel discomfort we recommend you stop using the product until your skin has returned to normal, then slowly try reintroducing the product again.

 

WHAT SHOULD I DO IF YOUR PRODUCT IS NOT SUITABLE FOR ME?

We hope you will be delighted with every Sarah Chapman Skinesis product, but if you find your product is not suitable, please email us at info@sarahchapman.com stating date, location and proof of purchase.

 

I AM NEW TO YOUR PRODUCTS, WHAT WOULD YOU RECOMMEND THAT I START WITH?

 

Overnight Facial is our award-winning hero product suitable for all skin types and ages:

www.sarahchapman.com/overnightfacial

 

Additionally, please take the simple and quick online consultation using the link below:

www.sarahchapman.com/helpmechoose

Or for further enquires, please email us at info@sarahchapman.com

 

WHERE CAN I BUY YOUR PRODUCTS?

You can purchase our full Sarah Chapman Skinesis range both on our website and in our Skinesis boutique in London: www.sarahchapman.com/boutique

We also have a wide range of stockists nationally and internationally, listed here: www.sarahchapman.com/stockists

 

Get in Touch

If you have any questions, please get in touch with us and one of our Skinesis skin experts will be happy to help.

Clinic & Appointments:

259 Pavilion Road
London
SW1X 0BP
0207 589 9585
clinic@sarahchapman.com

Skinesis Products:

25 Ives Street
London
SW3 2ND
0207 589 9094
info@sarahchapman.com

Press & TV Enquiries:

0207 589 9094
press@sarahchapman.com
Or contact Monty PR on:
0208 749 3624
aurelie@montypr.com

Stockist Queries:

info@sarahchapman.com

Order Enquiries:

info@sarahchapman.com